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jack208
VP-CART New User
Malaysia
116 Posts |
 Posted - November 24 2015 : 23:51:31
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1. Does anyone know how long wll a customer login session last before he''s logged out?
2. How do we change this session timeout?
Thnks |
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ryo_best
VP-CART New User
90 Posts |
Posted - November 25 2015 : 16:17:45
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hi,
Are you using a static page ?, if yes then you can change the session time out, with editing xsessiontimeout in edit table > configuration > fieldname, and set the time for time out field.
Thanks |
Edited by - ryo_best on November 25 2015 18:34:01 |
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support
Administrator
4679 Posts |
Posted - November 25 2015 : 23:05:58
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Hi Jack,
In version 8 you can set the customer logins to use Cookies and also the same with the shopping cart so the items remain in the cart even if the customer closes their browser.
If not then it depends on your host. You need to make sure your application pool is set to at least 20 minutes before timing out.
Hope this helps.
Thank you.
Cam Flanigan
VPCart Customer Care Team
www.vpcart.com
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jack208
VP-CART New User
Malaysia
116 Posts |
Posted - November 26 2015 : 01:08:28
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Cam, I''d turned on session cookies in the Admin Config section. I did look into the Customer record and found the field CookiesQuestion = False (so I must have answered No to that question when creating this user). I''ve switched it back to True and now testing to see if the login persists.
On the other hand, how do you change this setting from the customer perspective ie if they changed their mind and want to toggle this back on or off? I looked into the Customer Service section (after a customer logins) and couldn''t find any checkbox to enable this. |
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support
Administrator
4679 Posts |
Posted - November 26 2015 : 04:06:02
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The only way is for them to log out using the Log Out link unfortunately.
Thank you.
Cam Flanigan
VPCart Customer Care Team
www.vpcart.com |
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diegomilito
VP-CART Expert
Argentina
779 Posts |
Posted - November 26 2015 : 05:50:02
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jack, maybe try to set xcookielogin setting to yes, from your admin area.
see how ?
diego |
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jack208
VP-CART New User
Malaysia
116 Posts |
Posted - November 26 2015 : 06:14:35
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Cam, sorry I didn''t mean to ask how do the customer log out but rather how do they set the cookie to be on (if it''s not already on).
For eg, I browse thru some customer records and since the cookiequestion field may not have been there when they first signed up (years ago), it was set to "False". In the login form, there''s no checkbox for customer to indicate they want to use cookie.. so this cookiequestion field will also be False and it means the session for this customer is not persistent. Is that a correct understanding?
Or the cookie persistence works regardless of the value in the cookiequestion field of each customer record? |
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g3nnin
VP-CART Super User
209 Posts |
Posted - December 10 2015 : 08:56:41
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Hi,
Have checked this code in shop$db.asp:
if GetConfig("xCookieLogin")="Yes" and blnCookieQuestion=True then
SaveCustomerDetailsCookie
end if
Seems both xCookieLogin option and cookiequestion field need to be set correctly so the customer''s details are save to web browser''s cookies.
Hope this helps! |
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