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[email protected]
VP-CART New User
149 Posts |
 Posted - June 23 2015 : 15:27:14
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I''ve installed the modules for Fedex, UPS, and Canada Post but nothing shows up in my vpasp8 test environment.
I can''t figure out why none of them would show. I''m going to try a pure vpasp8 install (instead of the upgrade) to see if it makes a difference |
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g3nnin
VP-CART Super User
209 Posts |
Posted - June 24 2015 : 13:58:34
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Hi,
Have you make sure that the weight is already filled correctly? As it needs to be filled on all product records. Some shipping (eg. fedex) use pound and ounce fields for the weight. You need to fill these fields.
Have you also tried accessing the shipping pages directly? As they might show the error message. Fedex would be fedexrtv8.asp, UPS would be upsxmlrealtime.asp, and canada post would be canadapostxml.asp.
Hope this helps! |
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[email protected]
VP-CART New User
149 Posts |
Posted - June 25 2015 : 13:43:33
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Hey g3nnin, thanks for getting back to me.
I decided to uninstall all three (canada post, UPS, fedex) and start again....
It helped a lot in narrowing things down. Canada post works like a charm. UPS works (it''s a little hit-and-miss at the moment, but the page completely loads). Fedex is the only one not listing but at least it''s not causing the page to stop loading.
Fedex is giving me a:
Security message from Fedex
FAILURE
Code : 7
rating is temporarily unavailable, please try again later.
I''ve tried both the fedex test url and production url...same result.
So far, it appears that the module itself is working (no errors being produced) so I''m leaning towards a configuration problem. I''ll keep the thread updated in case anyone else is having similar problems |
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[email protected]
VP-CART New User
149 Posts |
Posted - June 25 2015 : 16:36:36
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I''ve got matching fedex configurations from our live cart (v7) to our v8 dev area (same domain,separate folder).
Live cart can pull fedex results but the v8 still gets the failure Code:7
I''ll contact Fedex but I can''t see it being an accessibility problem since the same credentials and settings are being used and it works in one scenario but not the other. Not sure if being in a different subdirectory would make a difference (I can''t see them building an api where the account credentials are tied to a specific url)
I wish there was a way I could see the xml output of versions 7 and 8 so I can compare what is being sent to fedex |
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support
Administrator
4679 Posts |
Posted - June 30 2015 : 22:13:53
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@sunshore, make sure you download our latest v8 fedex realtime addon and try again.
If you still have issue, please provide us your fedex setting details screenshot e.g. :
Account Number
Meter Number
Key
password
Merchant Street
etc...
Also provide us your product weight info.
and shipping address info so that we can try to replicate.
You can also submit this into our helpdesk.
Thank you
Wilson
VPCart Support
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[email protected]
VP-CART New User
149 Posts |
Posted - July 02 2015 : 16:21:18
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Thanks Wilson.
The problem is resolved.
I wish I could tell you how but I have no idea.
I double-checked configurations and they were correct...came in for my next shift and voila, they are there.
Wish I had more details to help anyone else who encounters the problem but, sadly, I don''t. I''m going to take my selfish win and run with it :P
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support
Administrator
4679 Posts |
Posted - July 09 2015 : 06:30:42
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@sunshore, glad to hear that :)
Thank you.
Wilson
VPCart Support
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