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bducolon
Starting Member

41 Posts

Posted - May 25 2014 :  19:52:28  Show Profile  Reply with Quote
I am trying to use MySQL Front to connect to my database hosted with VPASP Hosting. Settings were working in April now I can''t connect. This is how I upload my products, etc. Any suggestions?

support
Administrator

4432 Posts

Posted - May 26 2014 :  00:04:49  Show Profile  Visit support's Homepage  Reply with Quote
Hi there,

Its possible your IP has changed and we might need to add your new IP to the whitelist.

If you post a ticket in the helpdesk and include your IP we can try this for you.

Thank you.

Cam Flanigan
VP-ASP Cart Support
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bducolon
Starting Member

41 Posts

Posted - May 26 2014 :  09:22:03  Show Profile  Reply with Quote
The IP address I have for the FTP works. I use CoffeCup FTP and can sing in through it. Is there anything else can I can check?

I do not have anymore support points and cannot afford to buy more right now.


quote:
Originally posted by support

Hi there,

Its possible your IP has changed and we might need to add your new IP to the whitelist.

If you post a ticket in the helpdesk and include your IP we can try this for you.

Thank you.

Cam Flanigan
VP-ASP Cart Support

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serjtankian
VP-CART Super User

Armenia
378 Posts

Posted - May 29 2014 :  09:11:42  Show Profile  Visit serjtankian's Homepage  Reply with Quote
i think better to submit a ticket if you host with them






*serj*
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support
Administrator

4432 Posts

Posted - May 29 2014 :  21:14:09  Show Profile  Visit support's Homepage  Reply with Quote
Hi there,

We do not charge points for hosting issues. If you host with us we will update the IP onto the whitelist for you.

Thank you.

Cam Flanigan
VP-ASP Cart Support
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