| Author |
 Topic  |
|
|
chrisredco
VP-CART Super User
282 Posts |
 Posted - July 09 2010 : 15:49:09
|
I'm having big session timeout problems on my V7 site. I have xsessiontimeout set to 30 (30 minutes), but if I populate a cart with a few items and then leave the cart alone for only 5 minutes or so, when adding another item, the cart is now empty.
I have cookies enabled and am not clearing my cache. Any thoughts?
I have had multiple customers using multiple browsers complain about this in the last week.
Chris |
|
|
support
Administrator
4667 Posts |
Posted - July 10 2010 : 02:59:38
|
Hi Chris,
xsessiontimeout is now redundant.
You need to ask your host to extend the default timeout for your application pool from 5 minutes to 20 minutes.
Hope this helps.
Thank you.
Cam Flanigan
VP-ASP Cart Support
Follow us on Twitter:
http://www.twitter.com/vpasp |
 |
|
|
Ronnie
VP-CART New User
Australia
52 Posts |
Posted - July 10 2010 : 23:15:39
|
Cam this is useful for the hosting forum.
We have about 20 live v7.0 sites and don't have this issue.
The control panel however is a nightmare to use because of this.
Thanks
Ian Reynolds
Ian Reynolds Projects
Winning On The Web |
|
|
|
support
Administrator
4667 Posts |
Posted - July 11 2010 : 01:28:01
|
Hi Ian,
Good idea.
You have the issue after you have changed the default timeout in IIS?
I am not exactly sure what you mean?
Thank you.
Cam Flanigan
VP-ASP Cart Support
Follow us on Twitter:
http://www.twitter.com/vpasp |
|
|
|
infoworkz
Starting Member
USA
8 Posts |
Posted - June 17 2014 : 14:36:41
|
I had the exact same problem. I have vpasp 7 hosted on IIS6. The session timeout settings have been set to 60mins on the hosted website properties. No matter what, if I add items to the cart and checkout, the cart items will disappear within 5 mins.
In addition to increasing the asp session timeout settings under the property of the website,
I adjusted the application pool settings. I created a copy of the default app pool so that the vpasp website would have its own dedicated app pool and not the defaultpool which is shared by other sites. I went to the website properties and assigned the new app pool to the site. I then went to application pools and increased the time under the selected pool name. Here is a good resource:
http://help.catchsoftware.com/display/ET/Application+Pool+Timeouts
Also, on page 382 of the VP-ASP user manual, it mentions enabling database sessions, which is not enabled by default:
xsavesession Setting this to Yes to replace session with Database sessions.
You need to set this from config file shop$config.asp located in the
“config” folder and “admin/config” folder.
To change this, follow these steps below :
7. Open file shop$config.asp in the folders mentioned
above.
8. Locate this code below :
const xsavesession="No"
9. Please replace with :
const xsavesession="Yes"
10. Save and upload to the folders.
My sessions are now being stored in the database, which gives the browser a reference of cart contents should something else cause the session to act up.
Just make sure that you restart IIS for the changes to take effect. Good Luck! |
Edited by - infoworkz on June 18 2014 10:40:40 |
|
|
|
support
Administrator
4667 Posts |
Posted - June 17 2014 : 22:44:21
|
Hi there,
Thanks for following this up. i had just jumped on to see if I could help out and saw you had edited your ticket.
Appreciate the tip!
Thank you.
Cam Flanigan
VP-ASP Cart Support
Follow us on Twitter:
http://www.twitter.com/vpasp
|
|
|
|
serjtankian
VP-CART Super User
Armenia
378 Posts |
Posted - June 18 2014 : 08:08:22
|
quote:
Originally posted by infoworkz
I had the exact same problem. I have vpasp 7 hosted on IIS6. The session timeout settings have been set to 60mins on the hosted website properties. No matter what, if I add items to the cart and checkout, the cart items will disappear within 5 mins.
In addition to increasing the asp session timeout settings under the property of the website,
I adjusted the application pool settings. I created a copy of the default app pool so that the vpasp website would have its own dedicated app pool and not the defaultpool which is shared by other sites. I went to the website properties and assigned the new app pool to the site. I then went to application pools and increased the time under the selected pool name. Here is a good resource:
http://help.catchsoftware.com/display/ET/Application+Pool+Timeouts
Just make sure that you restart IIS for the changes to take effect. Good Luck!
nice tips ! thanks !
*serj* |
|
|
| |
Topic |
|
All Forums
session timeout problems
New Topic
Printer Friendly
TrustGuard - PCI Security Scanner
