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venacity
Starting Member
17 Posts |
 Posted - March 16 2014 : 17:06:33
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We are getting a cart empty when checking out with the Chrome or Firefox browsers. It seems to be working fine in IE and Safari.
Any idea why?
Thanks |
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g3nnin
VP-CART Super User
209 Posts |
Posted - March 17 2014 : 13:59:07
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Hi,
Have you checked that xmysite in shop$config.asp files are already set correctly? These files should be located in "config" and "admin/config" folders.
Hope this helps! |
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venacity
Starting Member
17 Posts |
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manilow
VP-CART New User
France
134 Posts |
Posted - March 18 2014 : 10:16:04
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Hi Venacity,
Did you check your cookie settings in your browsers?
When cookies aren''t accepted, the session values cannot be saved. Any ordered item will not be saved in the shopping cart.
Kind regards,
Erik
www.aquathermia.com |
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venacity
Starting Member
17 Posts |
Posted - March 18 2014 : 12:22:52
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Yes, just confirmed that the browser is set to accept cookies.
Can you try on your end to see it you can add an item to the cart then "check out" or "I agree to the shipping terms" using Chrome. Does it clear your shopping cart? The site is www.thepartsplaceinc.com
Thanks
Jeff |
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manilow
VP-CART New User
France
134 Posts |
Posted - March 19 2014 : 05:51:35
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Jeff,
I checked in Firefox and Chrome. Both worked fine at least until shopcreateorder.asp.
Delete your browser''s cache memory; it may sometimes display older page versions.
Regards,
Erik
www.aquathermia.com |
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venacity
Starting Member
17 Posts |
Posted - March 19 2014 : 09:29:41
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Erik, that did not work either, I cleared the cache on both browsers and tried other PCs. No Luck.
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serjtankian
VP-CART Super User
Armenia
378 Posts |
Posted - March 21 2014 : 11:52:17
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strange, mostly it''s related with browser cookies, or could be you have disabled cookies on your browser
*serj* |
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support
Administrator
4679 Posts |
Posted - March 22 2014 : 00:53:54
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Hi venacity,
We have received your helpdesk ticket about this. However, we have tried your provided steps, and we are still unable to replicate the issue using Firefox and Chrome browser.
Perhaps the guys in forum here can share some hands for a test on their site if any of you can replicate or not?
Thanks
VPASP ADMIN |
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carfin
VP-CART Expert
United Kingdom
948 Posts |
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venacity
Starting Member
17 Posts |
Posted - March 24 2014 : 09:51:22
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Hi Carfin,
Adding an item to the shopping cart will take you to the view cart page (shopaddtocart.asp). Then if you press the checkout or the "I agree to shipping terms" it takes you to the shoperror.asp page with the message "shopping cart is empty". this only happens with Firefox or chrome. works fine in ie and safari. Also not everyone is reporting this issue. it seems to only happen with certain people. We also notice that if you press the home button prior to adding an item to the cart this does not happen either. very strange!!
Any help would be greatly appreciated.
Thanks |
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manilow
VP-CART New User
France
134 Posts |
Posted - March 25 2014 : 04:34:18
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Venacity,
I''d suggest to check the session variables on every page in different browsers to see the possible differences.
To do so, insert the following sub routine in your shop$db.asp file (anywhere, at the end) :
''Display all values saved in session variables
Sub displaySessionVariables
htmlWrite "<! Session Variables - " & Session.Contents.Count & vbcrlf
dim item, itemloop
For Each item in Session.Contents
If IsArray(Session(item)) then
For itemloop = LBound(Session(item)) to UBound(Session(item))
htmlWrite item & " " & itemloop & " : " ''& Session(item)(itemloop)
Next
Else
htmlWrite item & " : " & Session.Contents(item)
End If
Next
htmlWrite "-->" & vbcrlf
end sub
Then call displaySessionVariables at the very start of the shop$db.asp file. (after file includes).
When displaying a new page on your web site, check the source code; the sessions variables will show at the top of it. Compare with different browsers to see if there are any differences. Try on local server first.
I hope this will help you further.
Kind regards,
Erik
www.aquathermia.com
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carfin
VP-CART Expert
United Kingdom
948 Posts |
Posted - March 26 2014 : 05:17:19
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Hi venacity,
I have tried with IE, Firefox and Chrome browsers and cannot replicate the empty cart issue.
Were you logged in to your admin panel at the same time? This can cause conflict with the cart cookies. Could you make sure that you have logged out of your admin pages, and also log out of the website too in any browsers that you were using. Then start Chrome again, go to your site, don''t log in and then add an item to the cart.
Sorry I can''t be of any more help.
Regards,
Carrol
www.deanston-electrical.co.uk |
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diegomilito
VP-CART Expert
Argentina
779 Posts |
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venacity
Starting Member
17 Posts |
Posted - April 22 2014 : 09:48:50
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| This is was resolved. the empty cart was caused by the transition from http to https. We addressed this be making the entire site https. Thanks to everyone who posted! |
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