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 VP-Cart 8.00 Issues
 invalid secure token - payflow		  New Topic  Reply to Topic
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sunshore@hotmail.com
VP-CART New User

149 Posts
Posted - March 02 2016 :  14:55:21  Show Profile  Reply with Quote
Hi everyone,
I''m getting a little frustrated because, on average, 2 to 3 of every 10 customers placing an order end up with an "invalid secure token" response. A majority of payflow purchases are successful so it can''t be a coding issue, otherwise it would be happening 100% of the time. But still, there''s got to be something that can be done to ensure the secure token is valid.
In some cases, customers receiving the "invalid secure token" message will try again and be successful but most of the customers who receive the message give up and don''t try again. We are losing a lot of money on something that shouldn''t be happening.

Anyone experiencing the same thing or have a solution?

support
Administrator

4679 Posts
Posted - March 02 2016 :  15:24:04  Show Profile  Visit support's Homepage  Reply with Quote
That does not sound good.

Have you posted a ticket? If not one in and I will follow this up to make sure it is investigated for you.

https://helpdesk.vpasp.com

Thanks

Cam Flanigan
VPCart Customer Care
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sunshore@hotmail.com
VP-CART New User

149 Posts
Posted - March 02 2016 :  16:12:15  Show Profile  Reply with Quote
I don''t think we have yet because I was assigned to look at the errors we''ve been receving in order to try to find some commonality between them. I''ll send an email to my coworker and if he hasn''t opened a ticket, I''ll ask him to. It would be good to take a look at some of the unsuccessfuls. The invalid secure token is the most bothersome but we did have one occurrance of the cart reporting a ''fail'' when it was successful...the customer tried paypal express, failed, came back and went through payflow, which was successful..but the cart didn''t issue a new order id so it still read that it was a paypal express failure. I chalk that one up to a bizarre fluke because it''s only happened once and duplicating it for testing is impossible
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squirrel
VP-CART New User

USA
73 Posts
Posted - April 21 2016 :  00:23:31  Show Profile  Reply with Quote
@sunshore@hotmail.com

Has the issue been resolved?

Normally, the error "Invalid Secure Token" is due to PayPal not being able to establish trust relationship for the SSL/TLS secure channel with your site and/or server.

Perhaps, you wanna make sure that your software is all upgraded to the latest version and that your server is all perfectly set up and are running on Windows Server 2012.

I think the guys at VPASP has some articles on this http://helpnotes.vpasp.com/kb/71-Add-Ons/1200-Updating-TLS-12-Security-Patch/ and http://helpnotes.vpasp.com/kb/610-Hosting/1206-TLS-Security-Update/

Also, I am constantly being bombarded by PayPal with e-mails about this TLS update. So, I have got a very strong feeling that this error is due to the TLS update.

Thanks,
Daniel




Be Happy Always!!!
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